Contact

Contact forms

We want to know what you think. Do you have questions and suggestions or would you like to report an incident? Please select the appropriate form:

 General enquiries
For general questions, please contact us via this link.

 Complaints
Should you be dissatisfied with one of our services, you may enter your complaint via this link.

 Domestic enquiry
If your shipment has not been delivered, you can initiate an investigation by clicking on this link.

 International enquiry
If your shipment has not been delivered to the recipient abroad, you can initiate an investigation by clicking on this link.

Customer Service

Our customer service is available by telephone: 0848 888 888 (Monday–Friday 7 a.m.-7 p.m. / Saturday 8 a.m.-1 p.m.)

Locations and opening hours

How you can reach us at any time:

 Post office/postal agencyThe link will open in a new window
 other contact pointsThe link will open in a new window

The virtual post office counter

Find the most important information online:   www.swisspost.ch/counter