Why was the virtual post office counter discontinued?

Maintaining the virtual post office counter required enormous amounts of time. The need for technological communication tools is constantly changing. The costs for appropriately adjusting this are high. Customer demand for the virtual post office counter has declined since 2011. This is why it was discontinued as of 1 April 2013. You can still find all important information at www.swisspost.ch. Customer service is also here to help you. We are happy to give you advice at +41 (0)848 888 888, or e-mail us at kundendienst@swisspost.chThe link will open in a new window

 

How can I check the status of mail?

Have you posted a letter or a parcel or are you waiting to receive one and want to know where it is at the moment? You need the barcode number (the ID number on the post office receipt) in order to check the status of a letter or a parcel. Go to www.swisspost.ch. On the right-hand side you will see the words "Track & Trace". Enter your 18-digit barcode number in the field underneath these words and click "start". The "Track & Trace" window opens displaying the data relating to your letter or parcel and the results of the search.

 

Why am I not able to find a telephone number to call my post office directly?

We stopped publishing telephone numbers to call post offices directly a number of years ago. Customer service is provided centrally from our customer call centre; just dial 0848 888 888 to speak to an expert. Our customer service teams are committed to answering all postal enquiries directly if possible. In doing so they help to alleviate the load on post offices and avoid situations in which customers have to queue at counters for long periods of time whilst they wait for staff to finish dealing with telephone calls.

 

Everything you need to know about what we do

To find out everything you need to know about the different products offered by Swiss Post and how products and services are provided, just go to www.swisspost.ch. Click "Sending mail" for access to information about prices and products and an area called Tips for sending mail.

 

Can an enquiry be requested for every logistics product?

If mail goes missing, Swiss Post will, on request, be happy to launch an enquiry and clarify the situation. However, please note that enquiries can only be launched for letters or parcels with barcode numbers (ID number on the post office receipt) and you must have the barcode number in order to launch the enquiry. Enquiries cannot be launched for unregistered mail such as A Mail letters and B Mail letters.

 

What happens to mail once the deadline for collection has expired?

If a letter or a parcel is not collected by the recipient before the deadline for collection expires, that letter or parcel is returned directly to its sender. Swiss Post cannot disclose any information about the sender, etc. to you. However, most senders contact the recipient directly when mail is returned to them undelivered.

 

How can Swiss Post help me if I have to be at work when my local post office is open?

Swiss Post offers its customers the "PickPost" service. "PickPost" is a service for private customers which provides an alternative means of sending parcels (including bulky goods, VinoLog, no courier and Express), international parcels (no courier and Express) and registered letters.

The service is ideal for customers who often make purchases via mail order or online and are not at home during the day when the delivery arrives, as well as for commuters, people who are out at work and customers who wish to keep the place to which their mail is delivered anonymous. PickPost points can be found all over Switzerland. Currently, customers can choose from approximately 700 PickPost points in post offices, SBB railway stations, multi-storey car parks and fuel station shops, some of which stay open longer than standard hours.

Customers registered for PickPost can choose the most convenient PickPost point for them and even select a new point should they need to. When a parcel is received at a PickPost point, the customer concerned is sent an electronic advice via their preferred method (SMS and/or e-mail) and has seven days to call and collect. Parcels can even be collected late in the evening or at weekends.