Contact

Feel free to contact us

We want to know what you think. Do you have questions and suggestions or would you like to report an incident? Please select the appropriate form:

 General enquiries, praise and suggestions
Do you have a general query or would like to offer praise? Send us a message using this form.

 Report incident
Would you like to report an incident relating to a particular service? Follow this link and select the service in question. We'll be happy to help you.

 Domestic enquiry
If your shipment has not been delivered, you can initiate an investigation by clicking on this link.

 International enquiry
If your shipment has not been delivered to the recipient abroad, you can initiate an investigation by clicking on this link.

Customer service

Our customer service is available by telephone: 0848 888 888 (Monday–Friday 7.30 a.m.-6.00 p.m. / Saturday 8 a.m.-noon) CHF 0.08/ min from the Swiss fixed-line network.

PostCom conciliation office

The conciliation office provides a quick out-of-court procedure when a customer and Swiss Post do not manage to reach a settlement in a civil law dispute.

 Contact conciliation office