Feel free to contact us
We want to know what you think. Do you have questions and suggestions or would you like to report an incident? Please select the appropriate form:
General enquiries, praise and suggestions
Do you have a general query or would like to offer praise? Send us a message using this form.
Would you like to report an incident relating to a particular service? Follow this link and select the service in question. We'll be happy to help you.
If your shipment has not been delivered, you can initiate an investigation by clicking on this link.
If your shipment has not been delivered to the recipient abroad, you can initiate an investigation by clicking on this link.
Our customer service is available by telephone: 0848 888 888 (Monday–Friday 7.30 a.m.-6.00 p.m. / Saturday 8 a.m.-noon) CHF 0.08/ min from the Swiss fixed-line network.
PostCom conciliation office
The conciliation office provides a quick out-of-court procedure when a customer and Swiss Post do not manage to reach a settlement in a civil law dispute.
Contact conciliation officeThe link will open in a new window; The target page is not barrier-free