Business Process Outsourcing (BPO)Calculable costs and standardized quality.
We take over the handling of individual process elements or entire processes until completion or hand-over to the specialist units. Business process elements can be outsourced at a contractually guaranteed price per item. Your costs are therefore always calculable and transparent.
Our employees work with your systems and follow precise instructions for handling the following business processes, for example:
- Processing orders, cancellations, complaints
- Processing customer incentives
- Checking and validating damage reports, etc.
All BPO processes are backed by a service level agreement (SLA) so that quality is guaranteed even at peak times. Our employees act in your name with respect to your customers and partners, and always within the defined decision-making parameters.
Even at peak times you can count on precision. We will ensure that new employees and stand-ins also have the know-how required in the team.