Returns management

Undeliverable items are a clear sign of shortcomings in address quality. With the returns management service package, Swiss Post can help you to optimize your address database.

Your objective

You want to gradually reduce the number of returns generated during your mailing campaigns and steadily improve the quality of your address database. At the same time you don't want to have the bother of entering and processing returns yourself.

Our solution

We retain the physical returns. Instead of your having to deal with them, we enter the address and campaign codes and the reasons why items went undelivered. We send you the results as an electronic data file. On request, we can cross-match the returns data with your address database.

The benefits for you

Returns management by Swiss Post relieves you of the time-consuming review and processing of physical returns. The address data cross-matches will ensure that your address database is fully up-to-date.

You can improve the quality of your address data still further by combining returns management with Swiss Post's MAT[CH] services.