Response processing

Swiss Post helps business customers by undertaking the task of processing replies following a mailing. Because this is all taken care of, you can concentrate fully on cultivating your target groups.

Your objective

You believe it is important to process the replies received following a direct marketing initiative in a professional manner. You would like to have detailed data on the response. Moreover, you want your target group's expressed wishes to be addressed immediately.

Our solution

We handle the entire process of reply management for you. You receive detailed data reports on the quantity and quality of the replies. We take care of the fulfilment side, for example, by sending out documents or fulfilling orders. We also handle the disposal of the physical replies.

The benefits for you

You don’t need to provide any human resources to handle the replies. You have reliable data for effectiveness monitoring. Because queries are dealt with promptly, target group satisfaction increases.