Additional services for PRIORITY and ECONOMY letters

PRIORITY Plus

PRIORITY Plus includes the electronic Track & Trace service. This enables you to see the current status of your mail on your computer screen at any time, so you can stay abreast of its progress. PRIORITY Plus mail items are given an even higher level of priority than PRIORITY mail items.  PRIORITY Plus mail is not registered and is delivered without a signature from the recipient. PRIORITY Plus cannot be combined with registered post, return receipts, personal delivery or cash on delivery services. Please note that PRIORITY Plus is not available in all countries. To find out which countries the PRIORITY Plus additional service is available in, please see International information.

Registered

You can send addressed PRIORITY and ECONOMY letters using our registered post service to countries all over the world. We will give you a receipt when you post these items. The maximum compensation that can be received for registered post that is lost or damaged is CHF 150. Post must be registered in order to use return receipt, personal delivery and cash on delivery services. However, it is not possible to combine the registered post service with PRIORITY Plus.

Return receipt

When a registered item of post is delivered, the recipient or a person authorised according to the legislation of the destination country signs also the return receipt. We then send this document back to you. The return receipt additional service is available for all countries.

Personal delivery

Choosing the personal delivery additional service means that your registered item of post will only be handed over to a specific recipient. To find out the countries in which the personal delivery service can be used without restriction, or in which it can only be used in combination with the return receipt service, please see International information.

Cash on delivery credited to Swiss postal account

The cash on delivery service works on the principle that goods must be paid for when they are delivered. They are handed over only if the recipient pays the amount due for them immediately on delivery. This means that you are guaranteed to receive your money when deliveries are made to destinations abroad. You can use this simple payment collection service in combination with PRIORITY or ECONOMY letters (this requires the letters to be registered), and with the PostPac International ECONOMY service. The cash on delivery additional service cannot be used in all countries and is available only with a contract. To find out in which countries the cash on delivery additional service is available, please see International information.

For more information, please see our brochure. If you have any questions, please contact your customer adviser or our customer service.

A joint venture between Swiss Post and France’s La Poste